Refund policy
15-Day 100% Satisfaction Guarantee
We want you to love KUSI FOODS. That’s why every purchase made through our website is backed by our 15-Day 100% Satisfaction Guarantee.
Try it. Taste it. If you don’t love it, let us know.
If you’re not completely satisfied with your purchase, contact us within 15 days of receiving your order, and we’ll work with you to make it right with a refund or replacement.
To request a refund or replacement, please contact us at info@kusifoods.com with your order number and a brief description of your experience. We may request a photo of the product and packaging to help us process your request.
Opened products are covered by our 15-Day 100% Satisfaction Guarantee. You do not need to return an opened bottle unless specifically requested by our team.
Our guarantee applies to purchases made directly through kusifoods.com. Purchases made through retailers or other third-party sellers are subject to the return and refund policies of the retailer where the purchase was made.
We reserve the right to limit or deny refund requests in cases of suspected fraud, abuse, or repeated misuse of our guarantee.
Damaged, Incorrect, or Missing Items
Please inspect your order when it arrives. If your order is damaged in transit, you receive the wrong product, or an item is missing, please contact us as soon as possible at info@kusifoods.com.
Please include your order number and, when applicable, photos of the product and packaging. We’ll review the issue and provide an appropriate replacement or refund.
Food Product Returns
For food safety reasons, opened food products cannot be physically returned or restocked. However, opened products are still eligible for a refund or replacement under our 15-Day 100% Satisfaction Guarantee.
In most cases, you will not be required to return an opened product. Please do not send any products back to us unless our team specifically instructs you to do so.
If we request the return of an unopened product, we will provide instructions on how and where to send it. Products sent to us without prior authorization may not be accepted.
Sale & Promotional Items
Products purchased during a sale or promotion are still covered by our 15-Day 100% Satisfaction Guarantee, unless the product was specifically identified as final sale at the time of purchase.
Exchanges
We do not offer traditional product exchanges. If you experience an issue with your order or are not satisfied with your purchase, contact us at info@kusifoods.com, and we’ll determine the best way to make it right through a replacement or refund when eligible.
Refunds
Once your refund request has been reviewed and approved, your refund will be issued automatically to your original payment method.
Please allow up to 10 business days for your bank or credit card provider to process and post the refund. Processing times may vary depending on your financial institution.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@kusifoods.com.
Questions
If you have any questions about our 15-Day 100% Satisfaction Guarantee, refunds, replacements, or an issue with your order, please contact us at: